We may collect the following types of personal information:

• Personal Identification Information: Name, ID number, contact details (phone number, email address, physical address).  
• Credit Information: Information related to your credit record, including defaults, judgments, and debt review listings.
• Financial Information: Payment information.
• Communication Information: Records of correspondence and communication with us.
• Website Usage Information: Information about how you use our website, including IP addresses and browsing activity.

We collect personal information:

• Directly from you when you complete our contact form, provide information during consultations, or communicate with us.
• From credit bureaus and other third-party sources, with your consent.
• Automatically through our website (e.g., cookies).

We use your personal information for the following purposes:

• To provide credit clearance services.
• To assess your eligibility for our services.
• To communicate with you about your case.
• To process payments.
• To comply with legal and regulatory obligations.
• To improve our services and website.

We may disclose your personal information:

• To credit bureaus and other third-party service providers, with your consent.
• To legal and regulatory authorities when required by law.
• To our employees and contractors who need access to the information to perform their duties.

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. These steps include:  

• Implementing security measures to protect our systems.
• Restricting access to personal information to authorized personnel.
• Using secure payment processing systems.

You have the following rights under POPIA:

• The right to access your personal information.
• The right to correct or update your personal information.
• The right to request the deletion of your personal information.  
• The right to object to the processing of your personal information.  
• The right to lodge a complaint with the Information Regulator.

Our website may use cookies to enhance your browsing experience. You can control the use of cookies through your browser settings.

We may update this Privacy Policy from time to time. We will notify you of any material changes by

posting the updated policy on our website.

If you have any questions or concerns about this Privacy Policy, please contact us at:  

• info@thecsgroup.co.za
• +27 57 352 4115
• 149 Constantia Street, Dagbreek, Welkom, 9459