Eskom, South Africa's primary electricity supplier, has announced an essential update for pre-paid meter users. With a deadline of 24 November 2024, all customers must recode their pre-paid meters to ensure uninterrupted service. This update affects 6.9 million pre-paid meters across the country.
In this blog, we'll guide you through the process to check if your meter needs recoding and explain why this update is crucial.
An Eskom employee holding a poster urging customers to recode their pre-paid meters to Key Revision Number 2 (KRN 2) before the 24 November 2024 deadline. Ensure uninterrupted electricity access by updating your meter today! #Eskom #KRN2Activation #ElectricityUpdate Image source is from: https://www.facebook.com/EskomSouthAfrica
Why Is This Update Necessary?
Eskom is upgrading its Token Identifier (TID) system due to an impending rollover issue that will render old tokens invalid. This update ensures that pre-paid meters remain functional and secure for future use.
Step-by-Step Guide to Recode Your Meter
Follow these simple steps to check and recode your pre-paid meter:
- Check Your Meter Status
- Enter 1844 6744 0738 4377 2416 on your meter keypad.
- Look for the result:
- 1 or 1.2: Your meter needs to be recoded.
- 2 or 2.2: Your meter is already updated, and no further action is required.
- Get Your TID Update Key
- Visit your electricity vendor.
- Provide your meter details to receive your update key.
- Enter the Key into Your Meter
- Input the new TID update key provided by Eskom or your vendor.
- Ensure the meter accepts the code and resumes normal functionality.
What Happens If You Don’t Update?
Failure to update your pre-paid meter by the deadline will prevent you from loading electricity tokens, leaving you without power.
Additional Resources
Eskom provides several tools and platforms to assist customers with the recoding process:
- Power BI Dashboard: Track recoding progress across different regions. Access the dashboard here.
- Eskom Chatroom: For real-time assistance, visit the Eskom Chatroom.
- Customer Care Line: Call 08600 37566 for direct support.
- Official Website: Find comprehensive details on Eskom’s website.
The recoding process is straightforward and vital to ensuring uninterrupted electricity access. Don’t wait until the last minute—check your meter today and follow the steps to update. Spread the word to help friends and family avoid any disruptions!